Contact Centre

Instant access to information, respond to any query or question

Answer Contact Centre offers a new look and feel carefully designed to facilitate speed and ease of use.
It provides your service teams instant access to the information they require and the tools necessary to respond to any query or question.

In its simplest implementation, it can provide a fresh front end to the Customer and Vendor service and support teams in your organisation.

Once they have identified who they wish to deal with, a Contact, a Customer, a Vendor and so on, all information relating to the Contact/Company (Customer or Vendor) is available and appropriate methods of communicating with that company are provided.
The current Contact being dealt with is retained "in context" and all the appropriate Answer Back-Office functionality can be reviewed to provide the information necessary.

Get proactive with Contacts

As you get more familiar with the functionality, the Contact Centre application provides you the ability to proactively deal with your Contacts.
Ensure that if you promise to contact them, then this promise is visible to your organisation, and ensure that the promise is kept.
Get to know your contacts better. Understand where they fit in their organisation and what decisions they can take.

Integrate with MS Outlook to send and record e-mails from the Contact Centre and schedule appointments.

Download the PDF to find out more about identifying and defining Contacts and Companies, activities within the Contact Centre, how to capture data and how Contact Centre integrates with the rest of the Answer Enterprise application.

Key Features Leverage existing information held in your database Answer integration, no double keying of companies Manage your communications Keep your promises Be pro-active Integrated with Outlook 2000 and above

Learn More ... Download Contact Centre PDF