Contact Centre Business Support

Build on the data, functionality and integration of the Answer Contact Centre application using this complementary module

Answer Contact Centre offers a new look and feel carefully designed to facilitate speed and ease of use.
It provides your service teams instant access to the information they require and the tools necessary to respond to any query or question.

Opportunity Management

Define an unlimited number of business opportunities.
For each opportunity, define the individual stages with their own success/failure status, reference etc.
For each stage, define the following:

• Data to be collected
• Stage progression based on dates or rules from data selected
• Success/fail criteria
• Activities to be generated; to do, appointments, generate email

For each activity, define the following:

• Owner
• Course of action
• Answer Object to be called
• Data to be recorded
• The next activity

Raise opportunities against Contacts or Companies.
Monitor the progress of each opportunity.
Opportunities can control, for example:

• Customer complaints
• Customer returns
• New product development
• Anything you decide

Literature Management

Using Contact Centre Business Support, you can manage your Literature Centre.
An item of literature can be virtually anything, a sales brochure, a user guide, health and safety instructions.

A literature item also has a delivery method assigned, i.e. via email, post and so on.
Literature can also be defined as a 'kit' or 'group' so that if a prospect calls for product information you will be prompted to send a Corporate Overview, Terms and Conditions of Business, a Business Card and so on.

If items of literature are defined that can be manually and automatically included in emails sent to a particular contact of referenced if letters are produced via Microsoft Word, for example.

Learn more about Customer Care and user defined relationships within the Contact Centre by downloading the Contact Centre Business Support PDF.

Key Features Builds on data, functionality and integration of other modules Define unlimited number of opportunities Manage your Literature Centre Set up user defined relationships

Learn More ... Download Contact Centre Business Support PDF