Contact Centre Campaigns

Answer Contact Centre offers a new look and feel carefully designed to facilitate speed and ease of use.
It provides your service teams instant access to the information they require and the tools necessary to respond to any query or question.

Campaign Management

Contact Centre Campaigns build on the data, functionality and integration of other Answer modules to deliver full integration to Answer Enterprise.
Use this module to target campaigns to internal and external sources.

These campaigns can be targeted at:

• Internal Answer Customers, Delivery Locations, Vendors and so on
• Internal Answer Contact Centre Contacts and Companies
• External sources of Contact Names, Companies and Address details, external mailing lists and so on
• Any combination of the above

Campaigns offer the processes of:

• Definition, Analysis and Sales Analysis impacts
• Adding of attachments, word documents, spreadsheets and so on
• Target definition and generation
• Product definition and inclusion where the Campaign is product based
• Allocation of Projects/Tasks for Accounting purposes within other Answer modules i.e. Purchasing, Inventory Management, Sales, Receivables etc
• Define and generate extracts, mail merges, email documents and more
• Ability to assign ad-hoc costs and post them to the Answer General Ledger
• Authorisation and status change facilities
• Enquiry and reporting activities
• Sales Analysis gathering capabilities