Our specialised support facilities keep your Answer applications running smoothly. A wide range of
support options cater for all our customers needs, including self help manuals, a support website, email
and telephone services.
Direct Support
Our dedicated support team uses a specialised, integrated logging system that ensures all issues
are recorded, monitored and escalated appropriately.
All members of the team have access to logs, as well as the customer that originally recorded the issue.
A priority one telephone service is available for issues that need immediate attention, all other contact
is made via email, which gives a full documented report of the issue and any action taken.
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Self Help Support
All Answer customers are entitled access to full self help support resources and this is the first
place to look for a solution. All Answer programs are
fully documented with additional guides, step by step instructions and FAQ's available.
Documentation is available direct from all Answer programs, as a stand alone file and from the Support Website.
New documentation is made available with every new Answer program release.
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Support Website
Each customer is given a username and password to access the support website, a valuable source of
information.
Available 24 hours a day, the website allows you to log any issues, monitor and respond to existing logs.
You can also use the site to search and view all help and documentation along with any news, updates
and release information.
All new product releases and the corresponding documentation are available online (as well as being sent to
each customer) and are easy to download and install.
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Key Features
- Support direct from the author
- Enhancement requests
- New releases and enhancements
- Internet based support
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Site Map
