Answer CRM

Instant access to information on contacts, providing a consistent view of the customer/vendor across the business.

Customer Relationship Management (CRM) enables a company to better manage their customers through the introduction of reliable systems, processes and procedures.
This can help to create and maintain lasting relationships between a business and its customers.

Answer CRM incorporates the following modules:

• Contact Centre
• Contact Centre Business Support
• Contact Centre Campaigns

With a new look and feel carefully designed to facilitate speed and ease of use, the Answer CRM modules provide your service teams instant access to the information they require and the tools necessary to respond to any query or question.

Get to know your contacts better. Understand where they fit in their organisation and what decisions they can take. Integrate with Microsoft Outlook to send and record e-mails and schedule appointments.

In it's simplest implementation, using Contact Centre , it can provide a fresh front end to the Customer and Vendor service and support teams in your organisation.

As you get more familiar with the functionality, Contact Centre Business Support provides you the ability to proactively deal with your Contacts.
As you progress, use the facilities of CRM/Contact Centre Support such as Opportunities Management, helping you to manage sales opportunity within your business.

Using Contact Centre Campaigns will enable you to manage company campaigns whether they are email, literature, awareness, product related is entirely under the definition as are the flows, processes, success criteria and more.

CRM Modules